Wednesday, 10 February 2010
McDonald Engineers has demonstrated exactly why they are one of the UK's most respected manufacturers of hot water systems, by immediately despatching a service engineer to alter a connection on a new 1800 litre POWERflow Commercial calorifier on site.
McDonald Engineers had manufactured the Calorifier as per the specification for Perth Grammar School. However the installation team identified that one of the thermostatic controls, required a larger connection than normal and were faced with a major problem that would normally have meant sending the calorifier back to the manufacturer for alteration.
After assessing the level of work involved the McDonald Engineers service team were on site within a matter of hours to rectify the problem and enable the installation team to have the calorifier installed and operational the same day.
McDonald Engineers' Sales Director, Jamie Stewart, explained "Whilst McDonald Engineers is renowned for our superior quality products and our fast turnaround times, our clients enjoy the world class service that we can offer, from the initial design stages, right through to onsite installation support and aftercare service."
He continued, "This type of situation doesn’t happen often, but when it does we are extremely quick to respond, as we understand the implications an installation delay can cause. Our response on this occasion shows our uncompromising commitment to customer service."
McDonald Engineers offer a large range of Calorifiers and Buffer Vessels with up to 3500 litres capacity within their standard range. These can be adapted for heat pump or solar thermal input however the company's flexible manufacturing system, means that they can accommodate almost any size, shape or configuration. For more information on the Calorifier range and the full range of hot water cylinders and systems available from McDonald Engineers, contact us now or call 01592 611123.